Alexandria Domestic Services
Making your home and small office sparkle!
Maid for You
Household Cleaning Service Q&As
Following are just some of the questions we frequently hear regarding our household cleaning services and our answers to each. Not every household cleaning service Q&A can be covered here. If you have a question not represented on this page, please feel free to contact us at 908.996.4277. We will happily address all cleaning service Q&As so that you can feel at ease when contracting with Alexandria Domestic Services to meet your residential cleaning needs.
The Security of Your Home
Where can I find Hunterdon County house cleaners who are bonded and insured?
All household cleaning workers at Alexandria Domestic Services are employees, and all our employees are bonded and insured. This bonding and insurance are for your peace of mind and for your protection.
I work during the day and would like to come home to a clean house. What are some procedures Hunterdon County housecleaning companies have in place to access a home and still protect the security of that home?
While each cleaning company is different, Alexandria Domestic Services offers several options for accessing your home while you are at work depending on your level of comfort:
– You can can provide Alexandria Domestic Services with a key to your home.
– If you have a garage keypad and code, you can provide Alexandria Domestic Services with the access code.
– If you work locally and feel more comfortable, you can arrange a time to meet your Alexandria Domestic Services cleaning team at your home on the day of your service so you personally are able to open the door. Then, either we can lock the door behind us or you can be present during the cleaning service.
If I provide my house key to a Hunterdon County residential cleaning service, what steps are taken to safeguard that key?
Each residential cleaning company has its own policy but, at Alexandria Domestic Services, if a homeowner or renter provides us with a key to their residence, that key is never labeled. Instead, the key is numbered and securely locked up at our office until the day of your scheduled cleaning service.
Do local cleaning companies provide the cleaning supplies or do I need to that?
It depends on the individual cleaning company. The Alexandria Domestic Services cleaning team will bring our natural products and cleaning supplies. Our clients, however, provide their own trash liners. Additionally, if clients have a special product they would prefer Alexandria Domestic Services use to clean their home, they will need to provide that product and leave it out for the cleaning team’s use.
Cleaning Charge and Payment Options
How do Hunterdon County residential cleaning companies charge for their service?
Some residential cleaning companies charge by the hour and some by the job. Although there are advantages and disadvantages of the various methods for establishing residential cleaning prices, i.e., hourly versus job rates, Alexandria Domestic Services feels that it is most appropriate to price a cleaning service by the job. Charging by the job allows the Alexandria Domestic Services cleaning team to spend as much time in your home as is required to ensure a quality cleaning job every time.
What methods of payment do local house cleaning companies accept and when is payment due?
Different housecleaning companies have different policies regarding payment. At Alexandria Domestic Services, we accept checks, cash, credit cards and, of course, Alexandria Domestic Services’ gift certificates! Payment is always due at the time of service unless other arrangements are made in advance, i.e., discounted pre-paid services.
All payments should be left in the residence on the day of a client’s scheduled service. The payment may be placed in an envelope and sealed. Please note that there is a fee (currently $35) for all returned checks.
How much advance notice do I need to give if I want to cancel a scheduled house cleaning service?
Often there are fees incurred with cancelling a house cleaning service. At Alexandria Domestic Services, we have a $35 cancellation fee. In order to avoid this fee, we request customers provide at least 24 hours’ notice when canceling a scheduled cleaning service. If the cancellation is caused by an emergency, however, the $35 cancellation fee may be waived.
What steps do local house cleaning companies take to ensure customer satisfaction and what recourse do customers have when not satisfied?
Each residential cleaning service deals with customer satisfaction in their own way. At Alexandria Domestic Services, customer satisfaction is guaranteed. If you are not completely satisfied with the household cleaning job that was done in your home, we have not done our job correctly. If you are not happy, we are not happy.
If for any reason you are not satisfied with the cleaning done by our cleaning team, Alexandria Domestic Services requests that you call us within 24 hours. We then will do whatever is within our capability to rectify the situation such as re-cleaning an area, etc., at no charge to you.
The Gift of a Clean Home
Where can I get gift certificates for a Hunterdon County house cleaning service?
Alexandria Domestic Services offers gift certificates for all our house cleaning services. Please call the office at 908.996.4277 or email us.
If you have any additional questions regarding Alexandria Domestic Services and the services we offer or the methodology of delivering our cleaning services, please do not hesitate to contact us via telephone or email.
Alexandria Domestic Services, LLC provides housecleaning services in Hunterdon County, NJ including: Alexandria Township, Annandale, Asbury, Bloomsbury, Califon, Clinton, Flemington, Frenchtown, Glen Gardner, Hampton, High Bridge, Lebanon, Lebanon Township, Milford, Oldwick, Pittstown, Raritan Township, Readington, Stanton, Tewksbury, Whitehouse, and the surrounding areas.