Frequently Asked Questions
Following are just some of the housecleaning service FAQs we frequently hear regarding our household cleaning services and our answers to each. Not every household cleaning service FAQ can be covered here. If you have a question not represented on this page, please feel free to contact us at 908.996.4277. We will happily address all cleaning service questions so that you can feel at ease when contracting with Alexandria Domestic Services to meet your residential cleaning needs.
The Security of Your Home
All household cleaning workers at Alexandria Domestic Services are employees, and all our employees are bonded and insured. This bonding and insurance are for your peace of mind and for your protection.
While each cleaning company is different, Alexandria Domestic Services offers several options for accessing your home while you are at work depending on your level of comfort:
- You can can provide Alexandria Domestic Services with a key to your home.
- If you have a garage keypad and code, you can provide Alexandria Domestic Services with the access code.
- If you work locally and feel more comfortable, you can arrange a time to meet your Alexandria Domestic Services cleaning team at your home on the day of your service so you personally are able to open the door. Then, either we can lock the door behind us or you can be present during the cleaning service.
Each residential cleaning company has its own policy but, at Alexandria Domestic Services, if a homeowner or renter provides us with a key to their residence, that key is never labeled. Instead, the key is numbered and securely locked up at our office until the day of your scheduled cleaning service.
It depends on the individual cleaning company. The Alexandria Domestic Services cleaning team will bring our natural products and cleaning supplies. Our clients, however, provide their own trash liners. Additionally, if clients have a special product they would prefer Alexandria Domestic Services use to clean their home, they will need to provide that product and leave it out for the cleaning team’s use.
Cleaning Charge and Payment Options
Some residential cleaning companies charge by the hour and some by the job. Although there are advantages and disadvantages of the various methods for establishing residential cleaning prices, i.e., hourly versus job rates, Alexandria Domestic Services feels that it is most appropriate to price a cleaning service by the job. Charging by the job allows the Alexandria Domestic Services cleaning team to spend as much time in your home as is required to ensure a quality cleaning job every time.
Different housecleaning companies have different policies regarding payment. At Alexandria Domestic Services, we accept checks, cash, credit cards and, of course, Alexandria Domestic Services’ gift certificates! Payment is always due at the time of service unless other arrangements are made in advance, i.e., discounted pre-paid services.
All payments should be left in the residence on the day of a client’s scheduled service. The payment may be placed in an envelope and sealed. Please note that there is a fee (currently $35) for all returned checks.
Often there are fees incurred with cancelling a house cleaning service. At Alexandria Domestic Services, we have a $35 cancellation fee. In order to avoid this fee, we request customers provide at least 24 hours’ notice when canceling a scheduled cleaning service. If the cancellation is caused by an emergency, however, the $35 cancellation fee may be waived.
Each residential cleaning service deals with customer satisfaction in their own way. At Alexandria Domestic Services, customer satisfaction is guaranteed. If you are not completely satisfied with the household cleaning job that was done in your home, we have not done our job correctly. If you are not happy, we are not happy.
If for any reason you are not satisfied with the cleaning done by our cleaning team, Alexandria Domestic Services requests that you call us within 24 hours. We then will do whatever is within our capability to rectify the situation such as re-cleaning an area, etc., at no charge to you.
The Gift of a Clean Home
If you have any additional questions regarding Alexandria Domestic Services and the services we offer or the methodology of delivering our cleaning services, please do not hesitate to contact us via telephone or email.